Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at fluffnscruffs@gmail.com

Pricing

You can pay securely at Fluff & Scruffs Pet Supplies using Google Pay, Apple Pay, Shop Pay or Credit Card. We accept Visa, MasterCard and Amex. 

Returns

We do not normally accept returns for "change of mind" but on the odd occasion that a return is required, there is a 20% restocking fee. If you decide you wish to cancel or return an order, you will need to arrange the return with tracking and insurance. Please keep in mind that the price you paid for delivery when you placed your order with us will likely be different to the price you will need to pay to send your order back to us. Please contact Fluff & Scruffs Pet Supplies as soon as possible to discuss arrangements.

Please notify Fluff & Scruffs Pet Supplies within 5 business days (via the Contact Us page) in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the return process. 

Shipping

Standard Shipping - $13.95

Free shipping for all orders over $149 

PLEASE NOTE: Due to Covid-19 there may be some shipping delays. Fluff & Scruffs Pet Supplies are not responsible for any delays. Goods or shipping costs will not be refunded for delays in shipping. 

Standard delivery within Australia can be expected in 2-5 business days.  Shipping may take longer over peak periods or to remote locations. This is unfortunately beyond our control. A tracking number will be provided to you once your order has been dispatched. 

Our stock is held in multiple warehouses. This may mean receiving your order in separate packages. As below, if you have not received all of your order within 5 business days please contact us.

Please note: This will not affect the price you pay for shipping. It will still be charged at the one flat fee rate. 

No, we do not ship to PO Boxes at this time. 

We only ship Australia wide and do not offer international shipping at this time. 

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